Getting Started, first time user

• Login to your account.

• On the top navigation menu bar, click on Transfer & Payments, then click on Bill Payer to get started.

• Within the white pop-up menu, click Continue. Follow the prompts to set up a new payee. To complete this process, you will need the following: payee name, account number, and payment address.

• After a payee is successfully added, you can make a one-time payment or set up automatic payments.

• To make a payment, click the left-side menu bar, then click Quick Pay. Underneath a payee, you will see Pay From, Amount, and Process Date. Once completed, click Review Payments. Once you have reviewed your payments, click Submit Payments.  

Add New Payee

• Login to your account.

• On the top navigation menu bar, click on Transfer & Payments, then click on Bill Payer to get started.

• Click +Payee and follow the prompts to set up a new payee. To complete this process, you will need the following: payee name, account number, and payment address.

• After a payee is successfully added, you can make a one-time payment or set up automatic payments.

• To make a payment, click the left-side menu bar then click Quick Pay. Underneath a payee, choose which account you want the payment deducted from, enter the amount you want to send, and the date you wish to send the payment. Then click Review Payments. Once you have reviewed your payments, click Submit Payment.  

Add New Payee

• Login to your account using the mobile app.

• Tap the Menu button in the lower right corner to open the menu bar. 

• Tap Bill Payment.

• Tap Options, then tap Add Payee to get started.

• To complete this process, you will need to complete the following: Name, Payee Type, Address, Phone Number, and Account Number. Once completed, tap Preview. Once reviewed, tap Save Payee.

• After a payee is successfully added, you can make a one-time payment.

• To make a payment, tap Pay A Bill on the home screen. Tap on a payee, enter the amount, then choose an account you want payment deducted from and process date. Once completed, tap Submit Payment.  

• To add another account to pay from, tap Options on the Bill Pay screen next to the search bar. Then tap Edit "Pay from accounts". 

• Tap on one or multiple accounts to add them to your pay from options, then tap Save.

• Login to your account. 

• On the top navigation menu bar, click eStatements.

• Select the account number for which you would like to receive eStatements, then click Enroll in eStatements.

• To complete the process, you must agree to the terms and conditions.

• Enter your primary email address for verification and notification purposes, then click Continue.

• You must verify your email address to complete the process. You will receive an email containing a verification code for eMinder Alerts. In this email, you will click "Click Here to Activate Your E-Mail Address Now" to activate eStatements for your account. 

• Login to your account. 

• Tap the Menu button in the lower right corner to open the menu bar.

• Then tap eStatements.

• Select the account number for which you would like to receive eStatements, then tap Enroll in eStatements.

• To complete the process, you must agree to the terms and conditions.

• Enter your primary email address for verification and notification purposes, then tap Continue.

• You must verify your email address to complete the process. You will receive an email containing a verification code for eMinder Alerts. In this email, you will tap "Click Here to Activate Your E-Mail Address Now" to activate eStatements for your account. 

Make a payment using Plaid:

• Login to your account.

• On the top navigation menu bar click Transfers & Payments, then click Manage External Accounts.

• To verify your account using Plaid, click Link via Instant Verification located within the Instant Verification box.

• Click Continue, input your phone number and click Continue to set up or log in to Plaid. 

  • Note: If you are on a public computer, click Continue as guest after inputting your phone number. For your safety, Plaid will not save your phone number. 

• Input the verification code you received, and click Continue.

• Select or search for the financial institution you would like to set-up to make your loan payments through. 

  • Note: If you do not see your financial intuition, or if your financial intuition is not supported, you must use the Micro-Deposit Method to set-up an external account. 

• Then, click Continue to log in.

• Enter your financial institution credentials, and click Sign In.

• Follow the prompts to verify your identity. Each financial institution has different methods to verify your identity such as:

  • Verification Code sent via text message

  • Email verification code

  • Security question

• Once your identity has been  verified, you will see a pop-up confirming your account has been linked. Click Close once you have confirmed your account has been linked.

• Your account will now appear on the bottom of the Manage External Accounts page. 

Micro-Deposit Method

• Login to your account.

• On the top navigation menu bar click Transfers & Payments, then click Manage External Accounts.

• Click on Link via Micro-Deposits to set-up an external account. 

• From the Add An External Account screen, you will enter the following information:

  • Account Number

  • Account Type

  • Routing Number

• After entering your account information, click Submit. You will see a pop-up verifying your request. Click Close.

• To verify your account, 2 micro deposits (micro deposits will be less than $1) will be deposited to your external account.

• Microdeposits are typically generated and sent within 1-3 business days.

• After receiving your micro deposits, take note of the amount(s) then login to your AAFCU account to complete the verification process.

• On the drop-down top navigation bar, click Transfers & Payment, then click Manage External Accounts.

• Underneath the Manage External Accounts, you will see your account pending. To verify the 2 micro deposit amounts, click Verify.

• Enter both micro-deposit amounts into the boxes that appeared in your external account, then click Continue.

• After the verification process is complete, log out of online banking.

• To make a loan payment, log back into your account and click Move Money, then Loan Payments. 

• Your external account now shows underneath the "From" drop-down menu.

Please note: If you have not previously linked an external account and need to make a payment immediately, we recommend you use an alternate payment option such as Remote Deposit.

Make a payment using Plaid:

• Login to your account using the mobile app.

• Tap the Menu button in the lower right corner to open the menu bar. 

• Tap Transfers & Payments, then tap Manage External Accounts.

• To verify your account using Plaid, tap Link via Instant Verification located within the Instant Verification box.

• Tap Continue, input your phone number, and tap Continue to set up or log in to Plaid. 

  • Note: If you are on a public device, click Continue as guest after inputting your phone number. For your safety, Plaid will not save your phone number. 

• Input the verification code you received, and tap Continue.

• Select or search for the financial institution you want to set up to make your loan payments through. 

  • Note: If you do not see your financial intuition, or if your financial intuition is not supported, you must use the Micro-Deposit Method to set-up an external account. 

• Then, tap Continue to log in.

• Enter your financial institution credentials, and tap Sign In.

• Follow the prompts to verify your identity. Each financial institution has different methods to verify your identity such as:

  • Verification Code sent via text message

  • Email verification code

  • Security question

• Once your identity has been verified, you will see a pop-up confirming your account has been linked. Tap Close once you have confirmed your account has been linked.

• Your account will now appear on the bottom of the Manage External Accounts page. 

Micro-Deposit Method

• Login to your account using the mobile app.

• Tap the Menu button in the lower right corner to open the menu bar.

• Tap Transfers & Payments, then tap Manage External Accounts.

• Tap on Link via Micro-Deposits to set-up an external account. 

• From the Add An External Account screen, you will enter the following information:

  • Account Number

  • Account Type

  • Routing Number

• After entering your account information, Tap Submit. You will see a pop-up verifying your request. Tap Close.

• To verify your account, 2 micro deposits (micro deposits will be less than $1) will be deposited to your external account.

• Microdeposits are typically generated and sent within 1-3 business days.

• After receiving your micro deposits, take note of the amount(s) then login to your AAFCU account to complete the verification process.

• From the Menu bar, located in the lower right corner, tap Transfers & Payment, then tap Manage External Accounts.

• Underneath the Manage External Accounts, you will see your account pending. To verify the 2 micro deposit amounts, tap Verify.

• Enter both micro-deposit amounts into the boxes that appeared in your external account, then tap Continue.

• After the verification process is complete, log out of mobile banking.

• To make a loan payment, log back into your account through the mobile app and tap Move Money, then Loan Payments. 

• Your external account now shows underneath the "From" drop-down menu.

Please note: If you have not previously linked an external account and need to make a payment immediately, we recommend you use an alternate payment option such as Remote Deposit.

• On the top menu bar click on Transfer & Payments, then click Online Activity.

• At the top of the screen, you will see the following options: "Single Transaction" "Recurring Transactions," and "Deposited Checks". 

Single Transaction

Underneath Single Transaction, you can view all activity on your account. Items displayed can include changes of address, check reorders, external transfers, funds transfer, and stop payments. 

To find a specific transaction, use the search bar at the top of the screen. 

Next to the search bar, there are four icons: favorites (heart icon), print (printer icon), export (downward arrow icon), and filter (funnel icon). 

Favorites (heart icon)

• Click the heart icon to access the favorites drop-down menu. Here you can create categories for your transactions.

• On the right side of a transaction, click the check box. After selecting a transaction, click the favorites icon, then click the "+Save As New". Here you can add a nickname to the transaction to save it to your favorites.

• After entering your desired category, you can click on another transaction. Click the favorites icon again, and at the bottom of the drop-down menu you will see the newly added category. You may add multiple categories. 

Print (printer icon)

• Use the printer icon to print your entire transaction history or click the check mark box to print a single transaction.

• If you select more than one transaction, all transactions with a checkmark next to them will print.

Export (downward arrow icon) 

• Use the export button to download all your transaction history to a .csv file or, click the check mark box to download a single transaction.

• If you select more than one transaction, all transactions with a checkmark next to them will be included in the .csv file for you to view and download. 

Filter (funnel icon)

• Use the filter icon to view transactions based on your preferences.

• When you click the filter icon, you will see a menu with the following fields: Transaction Type, Status, Account, Created By, Start Date, End Date, Tracking ID, Min Amount, and Max Amount.

• Complete the fields to narrow your search. You do not need to complete all the fields but must complete at least one to narrow your search results.

• After selecting your filter parameters, click Apply.

• You can adjust these as needed based on the transaction type you are searching for.

• To go back, click the magnified glass. This will close the filter options. 

Please Note: The print and download features are not available on mobile devices.

Recurring Transactions

Under Recurring Transactions, you can view recurring transactions set up on all your accounts. 

On the right side, there are four icons: favorites (heart icon), print (printer icon), export (downward arrow icon), and filter (funnel icon). 

Favorites (heart icon)

• Click the heart icon to access the favorites drop-down menu. Here you can create categories for your transactions.

• On the right side of transactions, click the check box. After selecting a transaction, click the favorites icon, then click the "+Save As New". Here you can add a nickname to the transaction to save it to your favorites.

• After entering your desired category, you can click on another transaction. Click the favorites icon again, and at the bottom of the drop-down menu you will see the newly added category. You may add multiple categories.

Print (printer icon)

• Use the printer icon to print your transactions.

• Click on a specific transaction to view additional information about the transaction.

• Additional details must display on the screen for them to print. If details are not visible on the screen, only the transaction line items will print.

Export (down arrow icon) 

Use the download icon to download and view your transaction history in a .cvs file. 

Filter (funnel icon)

• Use the filter icon to provide parameters when searching your recurring transactions.

• When you click the filter icon, you will see a menu with the following fields: Transaction Type, Status, Account, Created By, Start Date, End Date, Tracking ID, Min Amount, and Max Amount.

• Complete the fields to narrow your search. You do not need to complete all the fields but must complete at least one to narrow your search results.

• After selecting your filter parameters, click Apply.

• You can adjust these as needed based on the transaction type you are searching for.

• To go back, click the magnified glass. This will close the filter options.

Please Note: The print and download features are unavailable on mobile devices.

Deposited Checks

Use Deposited Checks to view details about checks deposited to your account.

On the right side, there are three icons: print (printer icon), download (downward arrow icon) and filter (funnel icon).

Print (printer icon)

• Use the printer icon to print information about checks deposited into your account.

• Click on a specific deposit to view additional information about the transaction. Additional details must display on the screen for them to print. If details are not visible on the screen, only the transaction line items will print.

Filter (three lines, largest to smallest)

Use the filter icon to provide parameters when searching your deposited checks.

Transaction Type is prefilled and cannot be changed. Fill out the additional fields; Time Period, Min Amount, Max Amount, Created By, Status, Starting Check #, and Ending Check #. After completing these fields, click Apply.

To modify your search parameters, simply change the information in the fields and click Apply again.

Please Note: The print feature is unavailable on mobile devices.

Export (down arrow icon) 

Use the download icon to download and view your deposit history in a .cvs file. 

• Tap the Menu button in the lower right corner to open the menu bar.

• Then tap Transfer & Payment, then select Online Activity.

• At the top of the screen, you will see the following options: "Transactions" "Recurring," and "Checks". 

Transactions

Underneath Transaction, you can view all activity on your account. Items displayed can include changes of address, check reorders, external transfers, funds transfers, and stop payments. 

To find a specific transaction, use the search bar at the top of the screen. 

There are two icons: favorites (heart icon) and filter (funnel icon). 

Favorites (heart icon)

• Tap the heart icon to access the favorites drop-down menu. Here you can create categories for your transactions.

• On the right side of a transaction, tap the check box. After selecting a transaction, tap the favorites icon, then tap "+Save As New". Here you can add a nickname to the transaction to save it to your favorites.

• After entering your desired category, you can tap on another transaction. Click the favorites icon again, and at the bottom of the drop-down menu you will see the newly added category. You may add multiple categories.  

Filter (funnel icon)

• Use the filter icon to view transactions based on your preferences.

• When you tap the filter icon, you will see a menu with the following fields: Transaction Type, Status, Account, Created By, Start Date, End Date, Tracking ID, Min Amount, and Max Amount.

• Complete the fields to narrow your search. You do not need to complete all the fields but must complete at least one to narrow your search results.

• After selecting your filter parameters, tap Apply.

• You can adjust these as needed based on the transaction type you are searching for.

• To go back, tap the magnified glass. This will close the filter options. 

Please Note: The print and download features are not available on mobile devices.

Recurring 

Under Recurring Transactions, you can view recurring transactions set up on all your accounts. 

On the right side, there are two icons: favorites (heart icon) and filter (funnel icon). 

Favorites (heart icon)

• Tap the heart icon to access the favorites drop-down menu. Here you can create categories for your transactions.

• Tap a transaction, then tap the favorites icon. The favorites drop-down menu will display, tap on "+Save As New" to add the highlight transaction to a favorite category. Here you can add a nickname to the transaction to save it to your favorites.

• After entering your desired category, you can tap to highlight another transaction. Then tap the favorites icon, at the bottom of the drop-down menu you will see the newly added category. You may add multiple categories.

Filter (funnel icon)

• Use the filter icon to provide parameters when searching your recurring transactions.

• When you tap the filter icon, you will see a menu with the following fields: Transaction Type, Status, Account, Created By, Start Date, End Date, Tracking ID, Min Amount, and Max Amount.

• Complete the fields to narrow your search. You do not need to complete all the fields but must complete at least one to narrow your search results.

• After selecting your filter parameters, tap Apply.

• You can adjust these as needed based on the transaction type you are searching for.

• To go back, tap the magnified glass. This will close the filter options.

Please Note: The print and download features are unavailable on mobile devices.

Deposited Checks

Use Deposited Checks to view details about checks deposited to your account.

There is one icon: filter (funnel icon).

Filter (funnel icon)

Use the filter icon to provide parameters when searching your deposited checks.

Transaction Type is prefilled and cannot be changed. Fill out the additional fields; Time Period, Min Amount, Max Amount, Created By, Status, Starting Check #, and Ending Check #. After completing these fields, click Apply.

To modify your search parameters, simply change the information in the fields and tap Apply again.

Please Note: The print feature is unavailable on mobile devices.

• Login to your account.

• Tap the Notifications from the top navigation menu bar.

• Tap Push Notifications, then tap Secure Login Authorization.

• Select or toggle Enable Device for 2 Factor Authentication, then tap Allow Notifications. 

• Once you have allowed notifications, push notifications will automatically turn on.

• You will now have the option to receive a secure access code through a push notification through your smart device. 

Tips for preventing fraudulent login attempts

• Only select Yes, it's me, if you are the one attempting to login to your account on other devices
• If you are not the one attempting the login, click No, it's not me and follow the prompts
• If you think your login has been compromised, immediately reset your password
• Never give out your username and password to anyone, even friends and family
• Never re-use passwords for other website logins
• Utilize strong password methods
• Utilize a password manager for increased security

• Login to your account using a smart device.

• Tap Deposit A Check on the home screen.

• Tap the Deposit A Check drop-down menu to choose a deposit account.

• In the amount field, enter the amount of the check you are depositing.

• Before taking pictures of the front and back of your check, be sure to endorse your check by signing the back of your check and writing the statement " For AACU Mobile Deposit Only". 

• Tap Front of the check. 

  • Take a clear image of the front of the check, then tap Use Image.

• Tap Back of check. 

  • Take a clear image of the back of the check, then tap Use Image.

• Once both front and back images are accepted, tap Submit Deposit.

• Please Note: Mobile Deposit is only available on mobile banking app.

• Login to your account.

• On the top menu bar, click Transfer & Payment, then click Online Activity.

• In the search bar, type "External Transfer", then hit enter on your keyboard.

• Underneath the "Status" column, each transaction will have one of the following status codes: 

"Cancelled" - The external transfer was canceled by the account holder.

"Drafted" - The external transfer was declined.

"Failed" - The external transfer was declined and must be attempted again.

"On Hold" - AACU is verifying the external transfer is valid.

"Pending" - The external transfer is waiting to process.

"Received" - The money has been verified and sent.

• Login to your account.

• Tap the Menu button in the lower right corner to open the menu bar.

• Tap Online Activity.

• In the search bar, type "External Transfer" and tap "go" or "return" on your phone keyboard. 

• On the right side of the search bar, tap the Filter Icon (funnel icon).

• Underneath the "Status" dropdown, each transaction will have one of the following status codes: 

"Cancelled" - The external transfer was canceled by the account holder.

"Drafted" - The external transfer was declined.

"Failed" - The external transfer was declined. The external transfer must be attempted again.

"On Hold" - AACU is verifying the transfer is valid.

"Pending" - The external transfer is waiting to process.

"Received" - The money has been verified and sent.

• Login to your account.

• On the top navigation drop-down, click My Credit.

• Click Credit Overview, then click See Your Credit Overview.

• Enter your personal information to verify your information, and choose your security questions and answers.

• Now you are enrolled in your My Credit Manager

To access My Credit Manager:

• Login to your account.
• On the right side, your credit score will be displayed. Click on Go to Credit Report.
• You have access to view your credit report, score factors, credit alerts, score simulator, and debt analysis.

• Login to your account.

• Tap the Menu button in the lower right corner, then tap My Credit.

• Next, tap Credit Overview, then See Your Credit Overview.

• Enter your personal information to verify your information, and choose your security questions and answers.

  • Helpful Tip: To select your birth year more easily, tap on the year above the date in the box's header. This opens a scrolling bar for easier selection.

• Now you are enrolled in your My Credit Manager

To access My Credit Manager:

• Login to your account.
• Tap the More button in the upper right corner to open the menu bar.
• Then tap on Go to Credit Report below your credit score.
• You have access to view your credit report, score factors, credit alerts, score simulator, and debt analysis.

• Login to your account.

• On the top navigation bar, click Settings,

• Click Security Preferences, then click Secure Delivery.

• Click on New Text Number or New Voice Number at the bottom of the screen to add your preferred Secure Access Code delivery method. There is no limit to the number of methods you can enter. 

• Once you have entered your information, click the check mark. 

• To edit a delivery method, click the pencil icon, then click the check mark.

• To delete a delivery method, then click the trash can icon. 

• Login to your account.

• Tap the Menu button in the lower right corner to open the menu bar.

• Tap Settings.

• Tap Security Preferences, then tap Secure Delivery.

• Tap on New Text Number or New Voice Number at the bottom of the screen to add the Secure Access Code delivery method. There is no limit to the number of methods you can enter. 

• Once you have entered your information, tap the check mark. 

• To edit a delivery method, tap the pencil icon, then tap the check mark.

• To delete a delivery method, tap the trash can icon. 

• Login to your account.

• Click on the account you which to change or update a transaction category.

• To change the category of a transaction, click on the circular image or question mark between the date of the transaction and the transaction description.

• Choose a category for the transaction.

• Click on the down arrow for more options under each category.

• If you would like to add a new sub-category below the main category heading, click on +Add Sub-Category.

• Type in the name of the Sub-Category you wish to add, then click the check mark.

• After clicking the checkmark, your new Sub-Category will appear in the drop-down list.

Split Transaction Categories

• Login to your account.

• Click the account you which to change or update a transaction category.

• Click the circular image or question mark located between the transaction date and the transaction description.

• Scroll down to the bottom of the Category list and click Split transaction.

• Your transaction is now split.

• To categorize the first portion of the transaction, tap the first circular image or question mark and select a category from the drop-down menu.

• Next, click the second circular image or question mark and select a category for the second portion of the transaction from the drop-down menu.

• After selecting categories for each portion of the transaction you will enter the amount you wish to apply to the second portion of the transaction and tap the check mark. The amount of the first portion of the transaction will automatically be reduced by the amount entered for the second portion of the transaction.

• To add additional transaction splits, click +Split transaction and repeat the same steps as above.

• To edit the amount for any transaction splits, click the pencil icon.

• To delete a transaction split, click the trash can icon.

• Login to your account.

• Tap on the account you which to change or update a transaction category.

• To change the category of a transaction, tap the image or question mark between the date of the transaction and the transaction description.

• Choose a category for the transaction.

• Tap on the down arrow for more options under each category.

• If you would like to add a new sub-category below a main category heading, tap on +Add Sub-Category.

• Type in the name of the Sub-Category you wish to add, then click the check mark.

• After clicking the checkmark, your new Sub-Category will appear in the drop-down list.

Split Transaction Categories

• Login to your account.

• Tap the account you which to change or update the transaction category.

• Tap the circular image or question mark located between the transaction date and the transaction description.

• Scroll down to the bottom of the Category list and tap Split transaction.

• Your transaction is now split.

• To categorize the first portion of the transaction, click on the first circular image or question mark and select a category from the drop-down menu.

• Next, click the second circular image or question mark and select a category for the second portion of the transaction from the drop-down menu.

• After selecting categories for each portion of the transaction you will enter the amount you wish to apply to the second portion of the transaction and tap the check mark. The amount of the first portion of the transaction will automatically be reduced by the amount entered for the second portion of the transaction.

• To add additional transaction splits, click +Split transaction and repeat the same steps above.

• To edit the amount for any transaction splits, click the pencil icon.

• Login to your account.

• Click Transfer & Payment on the top navigation bar, then click Send Money with Zelle^®.

• Once Zelle^® has opened within online banking, click Get Started.

• You Must agree to the Terms of Service to begin the enrollment process. Once you have read through the Terms of Service, click Accept & Continue.

• The email address and phone number associated with your AACU account will appear. Select either an email address or phone number you would like associated with your Zelle^® account to continue. You also have the option to enter a different email or mobile number if you wish. Once you have made your selection, click Continue.

• You will be sent a verification code through the method you chose in the previous step. Once you have entered the verification code, click Verify.

• Select the bank account you wish to send and receive money through when performing transactions through Zelle^®, then click Continue. This can be changed at a later date.

• Congratulations! You’re all set up and ready to send and receive money through Zelle^®.

• Click Send Money to perform your first transaction.

• To access Zelle^® in the future, login to your account using a desktop computer, click Transfer & Payments on the top navigation bar and then click Send Money with Zelle^®.

• Login to your account.

• Tap the Menu button in the lower right corner to open the menu bar.

• Tap Move Money and then tap Send Money with Zelle^®.

• Once Zelle^® has opened within mobile banking, tap Get Started.

• You Must agree to the Terms of Service to begin the enrollment process. Once you have read through the Terms of Service, tap Accept & Continue.

• The email address and phone number associated with your AACU account will appear. Select either an email address or phone number you would like associated with your Zelle^® account to continue. You also have the option to enter a different email or mobile number if you wish. Once you have made your selection, tap Continue.

• You will be sent a verification code through the method you chose in the previous step. Once you have entered the verification code, tap Verify.

• Select the bank account you wish to send and receive money through when performing transactions through Zelle^®, then tap Continue. This can be changed at a later date.

• Congratulations! You’re all set up and ready to send and receive money through Zelle^®.

• Tap Send Money to perform your first transaction.

• To access Zelle^® in the future, login to your account using your smart device, and tap the Menu button in the upper left corner to open the menu bar. Tap Move Money and then tap Send Money with Zelle^®.