On Tuesday, December 24 - All branch locations and contact center will close at noon.
On Wednesday, December 25 - All branch locations and contact center will be closed.
In the event of a government shutdown, we are ready to help affected members. Learn More.
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Forms
Account Closure Form
- Account Closure
Complete the Account Closure Form to close your AACU account(s) or a sub-account.
Automatic Payment Dispute Form
- Automatic Payment Dispute
Complete the Automatic Payment Dispute Form to dispute an ACH (Automated Clearing House) transaction withdrawn from your AACU account. The transaction must clear your account first before a dispute can be filed.
- Request for ACH Stop Payment
Complete the Stop Payment Form for a single or permanent stop to a recurring debit from your AACU account.
Note: There is a fee for this service. Refer to the Fee Schedule
Change of Address Form
- Change of Address
Complete the Change Of Address Form to update the contact information on your AACU account, including address, phone number, and/or email account.
Debit Card Forms
- Debit Card Request - One Debit Card
Use the Debit Card Request Form to request a replacement debit card or order a new debit card for one individual on your AACU account.
Your card will be mailed within 10 business days from when we receive your completed form.
- Debit Card Request - Two Debit Cards
Use the Debit Card Request Form to request a replacement debit card or order a new debit card for two individuals on your AACU account.
Your card will be mailed within 10 business days from when we receive your completed form.
- Cardholder Fraud Dispute Form
Complete the Cardholder Fraud Dispute Form to dispute a fraudulent transaction on your debit card. The transaction must clear your account first before a dispute can be filed. Give us a call at 800.223.1983 for more help!
Note: Fraud disputes may take up to 10 business days from when we receive your completed form to finalize.
- Cardholder Non-Fraud Dispute Form
Complete the Cardholder Non-Fraud Dispute Form to dispute a non-fraudulent transaction on your debit card. The transaction must clear your account first before a dispute can be filed.
Click Here for Non-Fraud Dispute Form
You may also call 866.820.9793 to complete the dispute over the phone.
Note: Non-fraudulent disputes may take up to 10 business days from when we receive your completed form to finalize.
Loan Payment Forms
- Automatic Loan Payment
Complete the Automatic Loan Payment Form to set up a recurring automatic monthly payment to your AACU loan from your account at another financial institution. You will need the account number and routing number of the financial institution you are withdrawing the payment from to complete this form.
To make changes to an existing automatic loan payment, complete this form with your updated information and we will make the change for you. Your completed form must be received at least 3 business days prior to the payment process date.
- Automatic Loan Payment Cancellation
Complete the Automatic Loan Payment Cancellation Form to stop your recurring automatic monthly payment to your AACU loan. To cancel an automatic loan payment, your completed form must be received at least 3 business days prior to the payment process date.
Premium Overdraft Service Forms
- Extended Overdraft Coverage
Complete the Extended Overdraft Coverage Form or call us at 800.223.1983, if you would like to opt-in or opt-out of Premium Overdraft Extended Coverage on your AACU account. By opting into Premium Overdraft Extended Coverage, this will allow you to overdraw your account up to a disclosed limit for a fee on checks, ACH transactions (automatic debits), recurring debit card transactions, online bill pay items, teller window transactions, ATM transactions, everyday debit card transactions, and telephone and internet banking transactions. By opting out of Premium Overdraft Extended Coverage, you will remain in Premium Standard Overdraft Coverage to include all transactions above except ATM and everyday debit card transactions.
- Premium Overdraft Service Opt-Out
Complete the Premium Overdraft Service Opt-Out Form or call us at 800.223.1983, if you would like to opt-out of Premium Overdraft Service on your AACU account. By opting out of Premium Overdraft Service, transactions may be declined, resulting in additional fees.
W-9 Form
- W-9 Name and Social Security Certification
Fill out this form to certify your name and social security number.